If you receive a damaged, defective, or wrong product, please return it to moutusi.com and we’ll arrange for a replacement or money will be refunded. But some conditions apply. Those are:
- Check the order in front of the delivery person .
- If any defect is found, inform the “Customer Service Department” as soon as possible along with a picture.
- If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product will not be considered for exchange or refund.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
For further support: Phone: 01812-855 004 E-mail: email@example.com